It is important to us that you have a good shopping experience with us. We get consistently positive feedback about our customer service. Please use the system to contact us directly if you have any issues you think we can help with.
We replace damaged or incorrect items immediately without quibble. If you notice that your order is damaged upon receipt, please photograph the damaged item(s) and packaging and email us photographs with details. We can use your evidence of damage in the post to put in our own claim for compensation.
Feedback shows 100% satisfaction with our products. Should you however decide you do not want your order you will have to return the complete package at your own cost to us. On successful delivery to us, you will receive a refund less Paypal’s transaction fees for the original purchase and refund.
Items can only be returned if they were purchased from our website.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted:
Any item not in its original condition is damaged or missing parts
Any item that is returned more than 30 days after delivery