We have a flat fee for postage and packing. This fee covers the cost of fulfilling the customer’s order, including processing and packing the order, packing materials, postage and VAT.
This fee is charged per order not per item and is calculated by the amount of time and resources it takes to package and send the order to the customer. Small orders are supported but they can take as much time to prepare for safe delivery as large ones. Many of our products are fragile or can be damaged in the post and we put a lot of effort into protecting your purchases in the postal system. We get very positive feedback about the careful packing that has taken place.
We make every effort to dispatch orders within 3 working days of the purchase date (unless otherwise stated).
For UK deliveries we post everything first class large letter. Occasionally and at our discretion we will pay for a ‘signed for’ delivery – this provides a reference number showing your delivery is in the system. This is not a ‘tracking number’ although many customers treat it as such. It is possible to provide ‘end-to-end tracking’ for UK post but this is very expensive. (A large letter of over 100 grams would be £7.65p).
Proof of Postage is retained for each parcel sent. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit or undelivered due to incorrect address details being provided. If you realise you have put in an incorrect delivery address contact us directly as soon as possible.