Post, Packing, Delivery, Returns, Contact and Privacy

Postage and Packing

 We have a flat fee for postage and packing. This fee covers the cost of fulfilling the customer’s order, including processing and packing the order, packing materials,  postage and VAT.

This fee is charged per order not per item and is calculated by the amount of time and resources it takes to package and send the order to the customer. Small orders are supported but they can take as much time to prepare for safe delivery as large ones. Many of our products are fragile or can be damaged in the post and we put a lot of effort into protecting your purchases in the postal system. We get very positive feedback about the careful packing that has taken place.

We make every effort to dispatch orders within 3 working days of the purchase date (unless otherwise stated).

For UK deliveries we post everything first class large letter. Occasionally and at our own discretion we will pay for a ‘signed for’ delivery – this provides a reference number that shows your delivery is in the system. This is not a ‘tracking number’ although many customers treat it as such. It is possible to provide ‘end to end tracking’ for UK post but this is very expensive. (A large letter of over 100 grams would be £7.65p).

Proof of Postage is retained for each parcel sent. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit or undelivered due to incorrect address details being provided. If you realise you have put in an incorrect delivery address contact us directly as soon as possible.

Returns Policy

It is important to us that you have a good shopping experience with us. We get consistent positive feedback about our customer service. Please use the system to contact us directly if you have any issues you think we can help with.

We replace damaged or incorrect items immediately without quibble. If you notice that your order is damaged upon receipt, please photograph the damaged item(s) and packaging and email us photographs with details. We can use your evidence of damage in the post to put in our own claim for compensation.

Feedback shows 100% satisfaction with our products. Should you however decide you do not want your order you will have to return the complete package at your own cost to us. On successful delivery to us you will receive a refund less Paypal’s transaction fees for the original purchase and refund.

Items can only be returned if they were purchased from our website.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not granted:

Any item not in its original condition, is damaged or missing parts

Any item that is returned more than 30 days after delivery

Contact & Privacy Notice

Elizabeth Harbour Designs Privacy Notice, to comply with the General Data Protection Regulation (GDPR) 25th May 2018.

This site uses cookies to enable the online shop to run efficiently. I do not pass on personal data to third parties. If you make a purchase from me, I will only use your data so that I can send the order to you and keep you informed of its progress. After a reasonable amount of time (to allow for returns) your data will be deleted.

If you use the contact form to make an enquiry, I will contact you via email. If you are making an enquiry about workshops or art classes; I will write to ask you if you would like to be placed on my waiting list or mailing list so that I an keep you informed about workshops and availability. Otherwise I will not keep your details.

I will not pass your data on to any third parties.

    Please enter this number into the box below: captcha